Refund Policy
Effective date: August 20, 2026
1. First subscription payment
If EA Desk does not meet your expectations, you may request a refund of your first paid subscription charge within 14 calendar days after that initial purchase. Contact REPLACE WITH SUPPORT EMAIL from the email associated with your purchase and include enough information for us to identify the order.
2. Renewal payments
Monthly subscriptions renew automatically until canceled. Except where required by law, renewal charges are generally non-refundable once a new billing period begins. To avoid the next renewal, cancel before the renewal date through the customer billing portal.
3. Duplicate charges and technical failures
If you believe you were charged more than once for the same purchase, were charged after a properly completed cancellation, or could not access the paid product due to a verified service-side technical failure, contact support promptly. We will review the circumstances and provide an appropriate remedy, including a refund where applicable.
4. Abuse and policy violations
We do not promise refunds for accounts suspended or terminated because of fraud, abuse or material violations of our Terms, except where applicable law requires otherwise.
5. How refunds are processed
Purchases made through Polar checkout are processed by Polar Software, Inc. as Merchant of Record. Approved refunds are processed through the original transaction flow. Processing time after approval may depend on the payment method and financial institution.
6. Polar discretion and mandatory rights
Polar may issue refunds in its capacity as Merchant of Record, including where it determines a refund is appropriate to prevent or resolve payment disputes. Nothing in this policy limits consumer rights that cannot legally be waived in your jurisdiction.
7. Cancellation is separate from a refund
A refund request does not necessarily cancel an ongoing subscription. If you do not want future renewals, cancel the subscription through the customer portal or ask support to help you cancel it.
8. Contact
Refund requests: REPLACE WITH SUPPORT EMAIL.